A Huge Thank You From John Paul & Team
At the start of 2021 I think hardly anyone knew what was to be expected in our day to day lives and also running a business. The nation was in lock down, we where facing a global shipping crisis, the Suez canal blockage for one and also a global container shortage which increased container shipping prices 5 fold. This then had an impact on huge challenges on shortages for many supply lines and with us still adapting to safe working / social distancing and the remote working idea it was a very tough start to 2021.
We have managed to overcome some very difficult challenges in 2021 working tirelessly into the night and most weeks 7 day weeks to overcome these hurdles. This year has become our most successful year on record to date. The internet has become busy for online shopping over the last 12-18 months which has resulted in us creating 4 new jobs in 2021 which is fantastic to be able to do. Sethcodoorstore team now consists of myself John Paul, Natasha, Robin, Sandra, Joe, Kieran and Chloe.
We could not have achieved this without all our dedicated and very hardworking committed team who have all gone above and beyond during these very difficult times to ensure customer orders where processed, updated and delivered, which is still ongoing with uncertain times ahead. However we could have not done this with of course the support and custom from you our superb customers this year. A lot of customers made the plunge to order online for the very first time and we are very grateful you to have chosen Sethcodoorstore to make your purchase(s) for your home improvement ideas. We have had a lot of repeat custom this year too which has been amazing to see, we thank you for your loyalty and continued support. We also thank our suppliers, LPD, XL Joinery, Julian Bowen, Mark Harris, Rattan Republic, Core Products, Indian Hub to name just a few, who have all been very supportive.
We are constantly looking at improving our processes each day, while also looking to increase the range of products to add to the website for you. 2022 will see us launch an independent home furniture only website which is very exciting news. Everyone at Sethcodoorstore would welcome any ideas about how we can improve our service and ranges online for 2022.
On the behalf of my team and I, I would like to wish my colleagues, our customers and our suppliers a very merry and safe Christmas with family & friends and a happy new year for 2022.
We look forward to what 2022 is going to bring for us and you... When one door 2021 closes another door 2022 opens... which looks to be full of excitement and new opportunities.
Best Wishes
John Paul Rowe, Managing Director
DECEMBER 2021
At this time most of our deliveries are running to the advertised schedule with good product availability, but please be aware there can be delays in the courier and supply network with inbound arrivals into UK Ports. If for some reason there is disruption to your order, we will keep you updated via email and telephone.
We are working hard with our suppliers daily to ensure we have our products available within reasonable lead times.
To help you even more, here are some tips to enable you when sourcing your new doors, floors and furniture:
Order early – if you have the space, order much earlier than you would normally do. We also do not mind holding orders until you are ready. We can secure the stocks for you.
Consider alternatives – in most cases we source doors, floors and furniture from multiple suppliers so we will often have alternatives available, contact us for help. Telephone 01642 378087 or email [email protected]
October 1st 2021
EXTRA £5 OFF WHEN SPEND OVER £350 IN OCTOBER , ENTER 5OFF AT CHECKOUT. JUST A LITTLE THANK YOU FOR YOUR SUPPORT AND CUSTOM
September 6th 2021
It has been a while seen we last updated you with latest news as we have been incredibly busy these past 6 months.
2020 and 2021 has been a very uncertain time in many industries, especially for the retail industry which has seen many high street stores with some huge names amongst them close the doors for good. The Covid-19 pandemic has seen many people change shopping habits to using online shopping, many for the very first time, which admittedly can be very daunting if you cannot see a physical item or speak to a person face to face. You need to obtain that trust factor before parting with your hard earned money.
Sethcodoorstore have now been trading online since November 2017 and we have welcomed many new shoppers to our family run business since the lock down and also beyond lock down too. We have grown from 4-5 orders per day to well over 25'000 completed orders in 2021 which is massive for us, a great big thank you for your support, custom and patience as our industry has probably been hit the most with shipping delays which has seen forced delays to many products for orders well beyond our control. You the public and our customers have been fantastic and we cannot thank you enough. With the increase in sales, enquiries, purchases and much more we have had to increase our workforce. From what was a one man band in August 2020 we are now SEVEN! An incredible thought from one year ago. We have increased our customer services and after sales team, our purchasing team and also our e-commerce team to ensure we answer your calls, emails, live chats and have your orders processed in a professional manner so that we can report back to you with how your order is progressing. Our recent addition to our team was just last week at the end of August. We welcomed Chloe to the team who is settling in really well.
Sethcodoorstore thank you all for your valued custom, we are always adding new products to our website so keep you eyes peeled for some new exciting lines being added during September and October.
With Thanks
John & Team
Sethcodoorstore
March 1st 2021
Our final piece to the jigsaw ( for now ) has seen Sandra start with us in the role we created for an additional customer service advisor within our team. Sandra arrives at Sethcodoorstore with an abundance of customer service experience. Sandra is busy learning the systems and teaming up with Robin and Natasha this week.
February 19th 2021
We are delighted to announce that Kieran who started with us as an apprentice in 2020 has now become a full time member of staff at Sethcodoorstore. Kieran is our new E-commerce Assistant. Aged just 17 Kieran has shown us some excellent skills and has learnt so much since he started. He will be spending his time adding new products, optimising the products already on the website, updating live stock information and assisting with order processing too. We all wish Kieran every success with us. He is surrounded by a great team who are helping him each day to develop his skills within the business.
January 13th 2021
Sethcodoorstore are a trusted internet retailer and are proudly verified and recognised as Excellent on Safebuy. This puts us in the top 15% in our industry in the UK. Shop with confidence now HERE
January 6th 2021
Our priority at this time remains the Health, Safety and well-being of our colleagues, and customers. Following clarity from the Government on the role of the supply chain to the construction and home improvement sector, we have taken the decision to remain open and maintain customer service operations from the office so we can take your queries, orders and answer your emails and live chat. Our E-commerce assistant Joe and Web Content Producer Kieran are working from home adding the new products and updating stock availabilities on the website daily, Myself John Paul, Robin and Natasha are working from the office safely and social distanced to assist with calls, processing orders and answering emails daily. Our office remains open for calls Monday to Thursday 9am to 4pm and Fridays 9am-2pm. Please keep trying if you do not get through first time as we are really busy but still here looking to help you.
Many thanks
John Paul & Team
January 4th 2021
Happy new year to you al!!!! Sethcodoorstore are back in the full swing of things today 4th January after a break over the Christmas and new year period. We have been working remotely during the Christmas break to ensure most orders placed around the festive period have been processed with our suppliers ready for reopening today the 4th. Orders placed that are in stock are on a 5-7 day lead time. Pre order emails ae going out to customers today with there dates. Most of these are already displayed online at the point of order. We are working each day to ensure we catch up as quickly and as safe as possible given the circumstances Nationwide at the moment.
The good news is that the ports are not as hectic as they were pre Christmas so things are a bit more settled now. We are still waiting on a few popular doors to arrive in which are coming through in the next week.
We have a brand new range of doors being added to the website this week so keep your eyes peeled for some stunning additions. The new Rattan Garden Furniture range is coming this month too! We have some unbelievable pieces of furniture this year. A very exciting range.
I would like to echo my gratitude for the support you our customers and our suppliers gave us in 2020. In what was our busiest ever year we have managed to get through the Coronavirus period IN 2020 because of the support and custom you brought to us. Thank you. We cannot wait to serve you in 2021. Here is a little bit of what to expect from us this year.
- New Internal Oak Doors, White Doors, Grey Doors, Laminate Doors & External Doors Being Added To Our Range Of Doors
- Brand New Garden Furniture Range Exclusive To Sethcodoorstore
- Julian Bowen Home Furniture
- Stunning New Door Hardware Ranges
- Price Promise Guarantee
- Great Customer Service Via Telephone, Live Chat and Email.
Thanks.
John Paul & Team @ Sethcodoorstore 4th January 2020
December 7th 2020
Thank you to everyone this year for your support and custom during a indifferent year for us all. This message goes out to your our customers who have been the best!! A massive thank you to you for your support and faith in us, and our suppliers LPD , XL Joinery, Baumhaus to name a few. Your support of a small family business is much appreciated. We have learnt so much and implemented new things to allow us to help you our customers. Here is what to expect from us over the Christmas period:-
The office will close for inbound calls on Monday 21st December at 4pm. Emails and lnstant messenger will be available after this time and will be responded to within 24 hours (Excluding Christmas Eve, Christmas Day & Boxing Day). The website will remain fully functioning to place orders throughout the Christmas period with us placing live orders with suppliers ready for reopening for dispatches on Monday 4th January. We will be working in the background each day so that we are fully prepared for you for 2021. The distribution centres are open between Christmas and New Year to take goods inbound so that stocks are replenished as well as can be after a very busy and testing time. Here is to 2021!! We are really excited to the new year ahead, we are adding brand new ranges in the background to give you more choice. We are always looking to improve the service too. We will be employing a new member of customer services staff who will start on January 5th.
Everybody at Sethcodoorstore would like to wish you all a very Merry Christmas and a Happy New Year for 2021. Best Wishes.
John Paul, Natasha, Robin, Kieran and Joe.
November 3rd 2020
BUSINESS UPDATE - NEW NATIONAL RESTRICTIONS
Following the Prime Minister's statement on 31 October 2020, we can confirm that we intend to remain fully operational across all areas of our business, whilst continuing to assess and monitor all the guidance and information available.
As we manage our business through these recent restrictions, our priority is to minimise the risk of transmitting the virus and to keep our employees and customers safe, whilst maintaining the service levels you have come to depend upon. Where our office staff can effectively work remotely they will do so and will remain available to assist you on their normal contact numbers.
Our delivery scheduling remains unchanged and we will update you further should this be necessary.
As always we will continue to work with you and support you as much as we can during this period and going forward.
Thank you again for your continued support.
Please stay safe and take care.
AUGUST & SEPTEMBER 2020
In very strange times in life we have been working very hard behind the scenes to ensure business remains as normal as possible. We have been incredibly busy during the COVID period to date, we have even moved into a brand new office employing 2 new staff in the last 2 months which is fantastic news as we are able to now move the business forward and offer a much better service as we have new phone lines installed to take queries each day and have emails answered in a timely manner. As in most industries the stock levels on some items are very low or are being replenished after such high demand. We are working daily to make sure our lead times are up to date before you place an order. We are working through our listings every day.
We would like to take this opportunity to thank you, our valued customers, for shopping with us and offering your well-wishes throughout this difficult time. We will continue to work with you and offer you a great service here at Sethcodoorstore as much as we can during this unprecedented period as well as in the future.
Thank you again for your continued support. Please stay safe and take care.
JULY 20TH
We have recently added a new member of customer services to our team to assist with the calls and email correspondence due to the high volume of enquiries during lockdown. We have our phone lines manned between 09.30-1.30 Monday to Fridays whilst our emails are able to be manned throughout the entire day. We aim to respond to all emails within 1 working day. Thank you for your patience and support of a small family business
MAY 4TH 2020 - 19:00
A STATEMENT FROM OUR SUPPLIER LPD:-
YOUR BUSINESS IS IMPORTANT TO US - DELIVERY SCHEDULING UPDATE
As you are aware following our last update, LPD took the decision to resume servicing customers who were still operating in a safe and controlled manner, and we commenced a phased restart of our delivery operations as of 27th of April 2020.
WE ARE NOW PLEASED TO CONFIRM THAT WE ARE ABLE TO COMMENCE A DELIVERY SERVICE FROM 4 MAY 2020.
Our sales staff and transport team working either remotely or from the office will be pleased to assist you with any queries you may have.
Our workforce who were invited to return are working within strict new safety regulations. These regulations include full compliance with current social distancing advice from PHE and follow the latest government guidelines. We have adapted our delivery processes to suit this new working environment.
contactless process means that when you do receive an on-site delivery our driver will annotate the delivery note with the name of your colleague who accepts the delivery, sign, date and time the delivery note, and leave a copy with your goods. The copy our driver retains will be the legal proof of delivery.
We have received a great deal of support and well-wishes over the last few weeks and have never been more grateful to have such incredible customers. We want you to know that we are doing our very best to manage our business operations; we realise that times are very tough for a great many of you and we are here to offer you as much support as we can.
Thank you again for your continued support.
Please stay safe and take care.
April 25th 2020 - 18:00
UPDATE FROM OUR CORE SUPPLIER LPD
YOUR BUSINESS IS IMPORTANT TO US
A large part of our industry is making huge sacrifices to try reduce the spread of Coronavirus and here at our core suppliers at LPD they have responded in solidarity with the government's lockdown restrictions.
As we manage our business through these challenging and rapidly changing times, we aim to balance many things. Our main priority is to keep our employees, and you our customers, safe and find a way to protect both our employees and your livelihoods.
Since we temporarily closed our operations in late March we have been in communication with many of you, through our remote working sales team, to monitor what is a fast-moving situation. As you may be aware industry wide efforts have now begun to try establish a safe phased return to work, in line with both our Government's and PHE's guidance, and supported by The Secretary of State for Business, Energy & Industrial Strategy. We have a number of customers who continue to remain open in line with government advice, and e-tail customers who have demand as the public follow the government advice to shop online where possible.
In view of this LPD have taken the decision to resume servicing our customers who are still working and commence a phased restart including our warehouse, despatch and delivery operations as of 27th of April 2020.
We have invited a reduced workforce to initially come back into the business to run key roles working within strict new safety regulations. These regulations include full compliance with social distancing advice from PHE and the government, contactless delivery and collections, and revisions to our office practices. Please bear with us as we adapt our processes to this new working environment.
We have received a great deal of support and well-wishes since we closed on the 24th of March and have never been more grateful to have such incredible customers. We want you to know that we are doing our very best to manage our business operations; we realise that times are very tough for a great many of you and we are here to offer you as much support as we can.
LPD wanted to take this opportunity to thank all our staff and customers for their commitment, understanding and hard work during these uncertain times. We also want to send a massive thank you to all NHS staff and keyworkers across the country for everything they have done. We are extremely proud and grateful of you all!
Thank you again for your continued support.
Please stay safe and take care.
April 2nd 2020 - 19:45
UPDATED - DELIVERIES ARE BEING REVIEWED DURING APRIL WITH A DECISION ON ROUTES BEING PLANNED FROM WC27th APRIL - WE WILL UPDATE FURTHER IN DUE COURSE
March 25th 2020 - 20:45
LPD our main door suppliers have made the difficult decision to temporarily close and would like to reassure you that we are working hard to put procedures in place, that will allow the business to be back up and running smoothly during these unprecedented times.
Due to a confirmed case of the virus on site, we are arranging decontamination of our warehouse. Please allow us time whilst we work on improving our health and safety practises. We currently aim to open for business tomorrow ( Friday 27th March) and for all home deliveries from Monday next week. WC 30th March
Our Sales Team and support services will be fully set up to work from home wherever possible. We will be able to answer incoming calls remotely and will do our utmost to provide the same high level of service.
March 24th 2020 - 13:30
DOORS Home Deliveries - 24th March ** PLEASE NOTE FLOORING AND MOST FURNITURE REMAIN UNAFFECTED - THIS IS ALL DOORS ORDER ONLY***
The Website is open 24/7 and orders are still being taken and processed. We will arrange delivery once we are able to establish when the delivery network is functioning again.
A MESSAGE TO ALL OUR CUSTOMERS - FROM OUR DISTRIBUTION NETWORK
Following the Prime Minister's announcement on 23 March 2020 We have temporarily closed our door distribution site.
This is an unprecedented time and one that requires full support and collaboration by each and every one of us.
The Prime Minister has announced that all non-essential services will close to help stop the spread of COVID-19, yet we are aware that the Construction, Hardware and DIY sector has been categorised as essential by the government. We are working out the safest and simplest way to enable us to continue moving forward over the coming weeks.
Whilst we do that, Our distributors have this morning made the decision that we will halt our deliveries once our current fleet of vehicles return to site. We hope this will be a temporary measure and we will keep you updated of any changes to this decision. We are looking at the options to see if our Home Delivery service could still be viable during the close down over the next 24 hours. Home deliveries have been paused today and tomorrow. We apologise for the inconvenience this may cause to you. WE WILL KEEP YOU UPDATED
You will be pleased to know that our Sales Team and support services are currently been set up to work from home wherever possible. We are working hard to implement a strategy for answering incoming calls remotely and we will update again as soon as it is arranged. Emails are set up on the move at this moment and are being answered as soon as possible,
March 18th 2020
** AN IMPORTANT UPDATE FROM OUR SUPPLY & DELVERY NETWORK REGARDING CORONAVIRUS **
COVID -19
CUSTOMER UPDATE
LPD FLEET AND HOME DELIVERIES WILL CONTINUE UNTIL FURTHER NOTICE
(Please confirm by email if you are unable to accept deliveries)
Due to the developing Covid-19 situation and the governments on-going focus on delaying the spread of the virus we would like to keep all our customers informed of our efforts to maintain the safety and well-being of our staff, your staff and our business operations.
Business needs to go on as normally as possible, but in the current situation we believe precautions need to be taken to assist in protecting the health and wellbeing of our colleagues and their families.
We are constantly reviewing our position in line with the latest government guidance and have decided to implement changes to our basic operating procedures at our site at Midland Road, Leeds.
These changes come in two forms:
- The management of internal staff and their flow internally in areas of our organisation.
- The management of drivers/visitors who are external to LPD LTD, delivering or collecting.
Internally
We are managing our employees according to current NHS guidelines regarding proximity of working and the provision of hand-wash stations and multiple sanitising stations. We are practising social distancing wherever possible throughout our premises.
External Deliveries and Collections
After entering the site and parking by the security annexe all drivers are now requested to enter the Trade Counter area and abide by the instructions displayed there relating to social distancing.
All internal areas of LPD LTD, other than the Trade Counter are now off limits to any external visitor / driver. All collection drivers will be asked to remain in their vehicle until ready to load, at which time you will be asked to practise social distancing – that is to remain at least 2 metres apart.
Similarly, all LPD Drivers who attend customers premises have been instructed to practise social distancing, this therefore means you will not be required to sign your delivery note and the driver will do so on your behalf and leave you a blank copy.
We will continue to monitor and update the situation daily and review our position as the situation evolves.
You may need to pass this information onto any visitors/drivers or relevant staff, we have had a very positive response from all visitors/drivers since implementing the above, none of the above systems prevent us from working normally and servicing our customers to the full, it is to limit contact with external sources and prevent any potential spread.
Thank you in advance for your co-operation. If you require any further information please don’t hesitate to contact us.
March 2019
Read about 3 of our most popular doors, The Internal Oak Mexicano Door , Internal Oak Belize Door , and the Internal Oak Somerset Door ,
MEXICANO - With extra deep and wide, square edge groove detail creates a striking five-panel design, that's a modern classic and best seller. Crafted from quality oak veneer, mounted onto a solid core for enduring style. Solid Oak Lippings of 10mm 10x7mm Oak Groove dimensions. Part of the Mexicano door family which comes in many finished and designs such as a bi-fold and pairs.
BELIZE - Deep squared edged groove detail enhances this subtle five-panel design, made from oak veneer mounted onto a solid core, matching glazed versions complete the belize door range, 6x4mm groove dimensions
SOMERSET - V Shape groove detail softens the look of this five-panel door, made from oak veneer mounted onto a semi-solid core. MDF Groove dimensions of 6x2mmm 10mm solid oak lippings for trimming.
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WE NOW SELL FLOORING here at sethcodoorstore, To compliment the stunning range of doors we sell, we have added a premium range of laminate flooring and real wood flooring, you can shop the full range of flooring HERE
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May 10th 2018 - Internal Oak Mexicano Style Belize Doors From Only £74.95 shop here today. Free Delivery on all orders over £699.
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May 10th 2018 - Sethcodoorstore now has a new addition to the family... Baby Connie born 4th May 2018.. We are back to work today after a few broken nights sleep! We will have to name a website after her now like we did for her brother Seth!
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May 1st 2018 - Sethcodoorstore The largest stockists online of Internal Oak Panelled Doors. Internal Oak Panelled Doors are Always a firm favourite, with its natural, aesthetic appeal and warm, neutral tones, oak doors suits both traditional and modern designs. Browse our range here and see for yourself. Buying 6 or more oak panelled doors get you a discount off at the checkout today
